Print this page
Expogrupo

Best Available Rate

Found a better price? Take advantage of our Hotel Best Price Guarantee! You will always find the Best Guaranteed Online Price on our official Hotel website and book at the hotel best price. Expo Hotels& Resorts offers you yet another reason to continue having confidence in us. If you find a lower price on another website, please let us know BEFORE you make your reservation, and in accordance with our Best Price Guarantee, Expo Hotels& Resorts promises to reimburse 10% of the price that you´ve found.

 
Found a lower price on another Hotel website/search engine? What should I do? Prior to making your reservation on another website, always send an e-mail to mejorprecio@expogrupo.com with the following information:

Personal Information:

  • Name and Surname
  • E-mail address
  • Telephone number

Reservation information:

  • Name of the Hotel
  • Arrival and departure date
  • Nº of rooms
  • Nº of Adults / Children

Information about the website offering the lower price:

  • Website address
  • Total price for the stay in the relevant currency
  • A "print screen" copy of the page with the indicated price

Claims must be presented within 24 hours of having found the offer, and 72 hours before arrival at the hotel.

How do I obtain the Best Price Guarantee discount?

Once your claim has been received and we have verified that the price you found is lower than the one offered on the Hotel official website, we will let you know how to proceed:

  • Make your reservation with the data supplied using the Hotel website.
  • You will receive an automatic conformation e-mail (created by default; you can delete this e-mail as it will not show the agreed price for your stay).
  • You will then receive another e-mail with the confirmation and agreed price following the Best Price Guarantee claim.

Remember that you must make the full payment for your stay at the hotel. Payment is due upon arrival.

IMPORTANT: To obtain the Hotel Best Price, the reservation must be made using one of the Expo Hotels Resorts websites. We are not responsible for cancellations via other websites.

Terms and conditions

  • The client need not make their reservation on a competitor´s website. They must only prove the legitimacy of the claim in accordance with the conditions stated.
  • To obtain the best price, the reservation must be made through of one of the Expo Hotels Resorts websites.
  • Expo Hotels Resorts are not responsible for the cancellation fees due to reservations made on other websites.
  • The lower price found must involve online reservation, on another website under equivalent conditions to those of the reservation offered on our website. In other words, the reservation is confirmed immediately and in real time. This price must be applied to the same hotel for the same room type and stay, in the same currency and for the same dates and number of guests. The guarantee is not applicable with the following websites: priceline.com, hotwire.com, or their associate firms or other, similar websites. Likewise, this offer is not applicable to online or website reservations in which the name of the hotel the client is reserving is not indicated throughout the process; the same hold true to auctioned rooms.
  • The guarantee is not applicable in the case of errors when uploading or publishing the prices of other web-sites.
  • The guarantee is applicable to lower prices whose restrictions (cancellation policies, deposits, etc.) are similar to those applicable to the fee reserved through the Official Hotel Website.
  • The guarantee is not applicable to unpublished or confidential prices, any type of booklet, fees that are part of a package trip with other services, business, group or meeting fees, etc.
  • The guarantee refers to the final price to be paid by the user, which includes all costs deriving from the service, fees, taxes or administrative expenses that the other websites charge users.
  • The guarantee refers to the total price to be paid by the user for the full stay, not to the partial price of some or all the days of the stay.
  • The Best Price Guarantee does not apply to any rates found on websites that package the hotel room and other travel components such as flights, car rental, tours, etc.
  • Claims must be presented prior to making the reservation or within 24 hours of having made the original reservation on the Official Hotel Website.
  • This guarantee does not apply if the reservation is made within 72 hours of the arrival date.
  • This promotion is invalid where prohibited by law. Expo Hotels Resorts maintains the right to modify, change, suspend or terminate this guarantee at any time, without prior notice and at its own discretion.